A multi-criteria decision model for stakeholder management in city logistics

This paper describes the development and application of a multi-criteria decision model to support stakeholder management in city logistics by prioritising among the diversity of stakeholders' goals. The decision model was applied and tested in a longitudinal case study of a city logistics initiative in Sweden with ten stakeholders. The data were collected included semi-structured interviews and surveys with the stakeholders, participant observation and archival records. The results were analysed using a multi-criteria decision model, which utilises the analytic hierarchy process to rank alternative goals and their importance. The proposed multi-criteria decision model provides a structured approach to managing the multiple stakeholders in city logistics and their goals. The model helps to identify the overall goals that need the most attention and which of these goals need to be considered for each stakeholder and to what extent. This paper offers a multi-criteria decision model for stakeholder management in city logistics, something that is lacking in the literature.