Personalization in Human-AI Teams: Improving the Compatibility-Accuracy Tradeoff

AI systems that model and interact with users can update their models over time to reflect new information and changes in the environment. Although these updates can improve the performance of the AI system, they may actually hurt the performance for individual users. Prior work has studied the trade-off between improving the system accuracy following an update and the compatibility of the update with prior user experience. The more the model is forced to be compatible with prior updates, the higher loss in accuracy it will incur. In this paper, we show that in some cases it is possible to improve this compatibility-accuracy trade-off relative to a specific user by employing new error functions for the AI updates that personalize the weight updates to be compatible with the user's history of interaction with the system and present experimental results indicating that this approach provides major improvements to certain users.