Influence of service quality in sharing economy: Understanding customers' continuance intention of bicycle sharing.
Electronic Commerce Research and Applications（2020）
摘要
•Investigates online and offline bicycle sharing service quality perceived by customers.•Examines the influences of bicycle sharing service quality on customer satisfaction.•Uncovers the moderating effect of gender on bicycle sharing service quality.
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关键词
Bicycle-sharing,Satisfaction,Continuance intention,Service quality,Gender,Sharing economy
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