Let the End User in Peace: UX and Usability Aspects Related to the Design of Tutoring Systems

In the paper we address the research question of whether non-experienced and untrained end-users may efficiently design and customise their own interaction experiences as part of a tutoring system. To this end, we present the main end-user development (EUD) approaches highlighting user engagement, usability and user experience (UX) design principles. We examine aspects related to the triptych of efficiency, efficacy, satisfaction of all user development and learning activities. To this direction, we offer suggestions on how such a EUD approach for an Intelligent Tutoring System (ITS) setting can form part of a maker space for providing sustainable and hands-on learning experiences.