Gestão de enfermagem: estratégias para a segurança de clientes e profissionais nursing management: strategies for client and professional safety gestión de enfermería: estrategias para la seguridad del cliente y profesional

Introduction: Health safety has gained special prominence due to the worrying data that have been revealed. High safety standards are not achieved without the involvement of nurse managers. Objectives: Know the strategies of nurse managers to ensure the safety of clients and nurses in a hospital service. Methods: Qualitative interpretative study using semi-structured interviews with 14 nurse managers of a hospital in central Portugal, with convenience sampling. The content analysis was performed using Bardin’s methodology and Atlas.ti® software. Results: Twenty categories were identified, such as Team Discussion, Team Reinforcement, Work Plan Distribution, Training, Awareness Raising, Supervision. Of the total of categories, ten relate to client and nurse safety, nine exclusively to client safety and one to nurse safety. Conclusions: Safety management strategies are predominantly global, evident in the coincidence of categories between strategies for the safety of users and professionals. The strategies for client safety outnumber the strategies for nurse safety. Participants demonstrated knowledge of some of the World Health Organization's key strategic recommendations.