Abstract: BACKGROUND: The most recent WHO recommendations “Intrapartum care for a positive childbirth experience” highlight the need to identify women-centred interventions and outcomes for intrapartum care, and to include service users’ experiences and qualitative research into the assessment of ma

BACKGROUND: The most recent WHO recommendations “Intrapartum care for a positive childbirth experience” highlight the need to identify women-centred interventions and outcomes for intrapartum care, and to include service users’ experiences and qualitative research into the assessment of maternity care. Babies Born Better (B3) is a trans-European survey designed to capture service user views and experiences of maternity care provision. Italian service users contributed to the survey. METHODS: The B3 survey is an anonymous, mixed-method online survey, translated into 22 languages. We separated out the Italian responses and analysed them using computer-assisted qualitative software (MAXQDA) and SPSS and STATA for quantitative data analysis. Simple descriptives were used for the numeric data, and content analysis for the qualitative responses. Geomapping was based on the coded qualitative data and postcodes (using Tableau Public). RESULTS: There were 1000 respondents from every region of Italy, using a range of places of birth (hospital, birth centre, home) and experiencing care with both midwives and obstetricians. Most identified positive experiences of care, as well as some practices they would like to change. Both positive and critical comments included provision of care based on the type of providers, clinical procedures, the birth environment, and breastfeeding support. There were clear differences in the geomapped data across Italian regions. CONCLUSIONS: Mothers highly value respectful, skilled and loving care that gives them a strong sense of personal achievement and confidence, and birth environments that support this. There was distinct variation in the percentage of positive comments made across Italian regions.