Improving Access to E-Government Processes

Much effort is spent in governmental institutions to provide citizens with access to government processes. However, there are still a lot of steps in these processes that rely on the exchange of printed paper. This is a problem for all people who have difficulties to read, among them humans with visual impairments, elderly people or immigrants. In this paper we present an approach followed in the FABEGG-System. It allows transforming either electronic or paper based documents, particularly forms into a representation that can be read by a computer. Furthermore, it provides the possibility to guide the citizen through a document or form. Thereby, FABEGG improves accessibility for many E-Government processes.