Search Engine Tuning with Genetic Algorithms

This project has been read by each member of the project committee and has been found to be satisfactory regarding content, English usage, format, citation, bibliographic style, and consistency and is ready for submission to The Graduate School. In presenting this project in partial fulfillment of the requirements for a master's degree at Montana State University, I agree that the Library shall make it available to borrowers under rules of the Library. If I have indicated my intention to copyright this project by including a copyright notice page, copying is allowable only for scholarly purposes, consistent with " fair use " as prescribed in the U.S. Copyright Law. Requests for permission for extended quotation from or reproduction of this project in whole or in parts may be granted only by the copyright holder. iv ACKNOWLEDGEMENTS I would like to thank Oracle RightNow and the Oracle RightNow applied research team for funding the research grant that made this work possible. I also appreciate being provided with access to relevant software. All information contained within this work represents the views and opinions of the author and do not necessarily represent the views of Oracle RightNow.