Leveling The Playing Field In Ict Design: Transcending Knowledge Roles By Balancing Division And Privileging Of Knowledges

This article develops a conceptual model of users' and designers' knowledge roles in the information and communication technology design process. The "ideal" center at the intersection of the axes for division of knowledge work and privileging of knowledges represents a balanced distribution of knowledge work between users and designers and an avoidance of privileging either group over the other. The article then applies this model to analyses of the design process for six video games wherein the knowledges of Indigenous peoples in North America were mobilized. It concludes by discussing implications for research and design practice, particularly for broadening the participation and self-articulation of marginalized groups.