Automation of Knowledge Processing and Learning
Forum Dienstleistungsmanagement(2020)
Abstract
The COVID19 pandemic further emphasizes the need for automation in education by leveraging online learning digital innovations. Strategic, tactical and operational consideration must become part of the educational fabric, institutional culture, and online technologies innovations. This alignment between strategy and operations cannot be done without automation since many knowledge assets must be managed just-in-time. In this chapter, we elaborate on ‘automation in education’ by first defining its meaning (as treated herein), then we demonstrate its transformative power, followed by a discussion on its purpose, which ultimately is knowledge processing and management. Design and pedagogical considerations are then proposed and elaborated.
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Key words
knowledge processing,learning
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