Towards a Digital Maturity Balance Model for Public Organizations.

The phenomenon of digital transformation is currently affecting almost all sectors of activity. Both private and public organizations face the challenge of the rapid growth of digitization. Measuring the digital maturity of an organization is a crucial step in the digitization process. The characteristics and challenges of digital transformation are specific to each sector of activity and even to each type of organization. Therefore, each of them may require a specific digital maturity model. In this work, we pay particular attention to the public sector and develop a digital maturity balance model for public organizations. The model is built on two axes: digital maturity and importance ratio, and aims to measure the balance between them. Each maturity dimension is assessed taking into account the importance ratio of this dimension in the organization.