Application of a BPM-Based Approach in the Redesign of the Academic Follow-up Process of a Public High School in Colombia

This paper presents the redesign of the academic follow-up process established in the Colombia' Ministry of National Education (MEN) Guide No. 34, by the application of the Business Process Management (BPM) model, to improve its quality indicators within the Academic Management area in a public educational institution in the department of Quindío (Colombia). This case is presented as a feasible pr...