“Striking out on your own”—A study of research information management problems on university campuses

AbstractAbstractHere, we report on a qualitative study that examined research information management (RIM) ecosystems on research university campuses from the perspectives of research information (RI) managers and librarians. In the study, we identified 21 RIM services offered to researchers, ranging from discovering, storing, and sharing authored content to identifying expertise, recruiting faculty, and ensuring the diversity of committee assignments. In addition, we identified 15 types of RIM service provision and adoption problems, analyzed their activity structures, and connected them to strategies for their resolution. Finally, we report on skills that the study participants reported as being needed in their work. These findings can inform the development of best practice guides for RIM on university campuses. The study also advances the state of the art of RIM research by applying the typology of contradictions from activity theory to categorize the problems of RIM service provision and connect their resolution to theories and findings of prior studies in the literature. In this way, the research expands the theoretical base used to study RIM in general and RIM at research universities in particular.