Understanding Disability Services Toward Improving Graduate Student Support

ABSTRACT Few students with disabilities transition from undergraduate to graduate programs. Graduate students often receive ineffective and insufficient accommodations, including lack of support specific to graduate students, because disability services policies are shaped by undergraduate experiences. To understand how disability services offices accommodate graduate students: we (1) critically analyzed disability services websites of 18 U.S. institutions, and (2) interviewed 17 disability services staff. Disability services websites publicly present institutional accommodation policies and guidelines, and staff are responsible for identifying, providing, and implementing reasonable accommodations. We found that policies may be interpreted differently depending on specific student circumstances. We discuss our findings in two main themes: (a) Policies and attitudes ascribed to disability, technology, and faculty, and (b) Impacts of policies and perspectives on accommodation decisions for graduate students. The contributions of this work include an empirical investigation of institutional support for disabled graduate students and suggestions for how to improve support from disability services offices to empower students.