The effect of a relationship-centered communication program on patient experience and provider wellness

Jonathan Altamirano,Merisa Kline,Rachel Schwartz,Magali Fassiotto,Yvonne Maldonado,Barbette Weimer-Elder

Patient Education and Counseling（2022）

引用 8|浏览22

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摘要

•Relationship-centered communication training is a low cost, measurable intervention.•Training led to sustained improvements in patient experience scores.•Provider wellness markedly improved 3 months post-training.

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关键词

Outcome metrics,Quality improvement,Team communication,Patient experience,Patient-provider communication,Feedback

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