Tools To Manage And Measure Adding Value By Fm And Crem

This chapter connects the simple Value Adding Management (VAM) model from Chapter 1 to the Plan-Do-Check-Act cycle, also known as the Deming cycle. The Plan phase is related to the input part of the VAM model. It includes a strategic analysis to identify the drivers to change, to define the organisational and related FM/CREM objectives, and to explore internal and external conditions. Furthermore, strategic choices have to be made about the interventions that are expected to add most value to the organisation. The Do phase relates to the throughput part and is called 'strategy-in-action'. Its focus is on the implementation of change and change management. The Check phase elaborates the output/outcome part of the VAM model. It includes checks to see whether the interventions have resulted in improved performance of FM and CREM (output), whether the output improves organisational performance (outcome), whether