Final Report: An Online Residential Tenancy Bond System for SA

This Final Report summarizes an investigation into the feasibility and scope of an online dispute resolution system for South Australian residential tenancy bond disputes. More generally, it also articulates the principles governing the development of an online system for dispute resolution. This Report outlines how Online Dispute Resolution (‘ODR’) technology can be deployed in to enhance public governance and dispute resolution generally, and specifically in the context of residential tenancy bond disputes

This project has been designed to provide the broad parameters of such a system, and to demonstrate the financial and non-financial advantages of such a system. The Report outlines: Current Systems And Processes; ODR in Public Dispute Resolution; Project Methodologies and Key Findings; Recommendations and Proposed Reforms; Cost Benefit Analysis; Public Law Issues for ODR; and Future Steps.