A Systematic Review of Performance Measurement Models for Smart Cities

Performance of a Smart City (SC) can be measured in terms of the smartness which in turn is defined by means of smart characteristics. However, the lack of a proper benchmark itself is a limitation in designing and Performance Measurement (PM) of SCs. While there are no well-accepted definitions for the smartness of a SC, literature seems to adopt a common set of smart characteristics while defining the term. This paper comprehends a systematic literature review on eight PM Models, which cover a multidimensional span of SC characteristics, to derive a fitting set of PM Models for SCs with PM indicators. As the major finding of this study a summary model is produced representing all the smart characteristics. Findings revealed the importance of determining indicators through the identification of themes and subthemes of PM frameworks. Therefore, as a way forward, a fitting PM framework with indicators will be produced as part of an ongoing research project aiming to enhance the SC development in Sri Lanka through PM.