Surface Acting as a Mediator between a Perceived Emotional Demands-Abilities Fit and Disengagement

In this study, we examine the relation between the perceived emotional demands-abilities fit (ED-A fit) and the burnout dimension disengagement in the emotionally highly demanding profession of judges and the process in which surface acting is a potential harmful factor by mediating the forenamed relation. 713 judges in family and civilian court in Germany participated in a two-part online survey. As hypothesized, results imply that surface acting is mediating the relation between the perceived ED-A fit and disengagement. A low perceived ED-A fit was linked to the application of surface acting. Subsequently, the more surface acting was used by judges, the more they felt disengaged. Results help to gain a better understanding of the harmful role of surface acting, especially in judges. Also, the findings indicate the relevance of a perceived ED-A fit in emotional labour jobs. Theoretical contributions, future perspectives and implications for practice are discussed.