Discovering effective requirements elicitation techniques using a multivocal ethnographic framework

Effective requirements elicitation (RE) interviews are vital to the success of information systems development. Unfortunately, the factors that lead to effective RE interviews are often vaguely and contentiously delineated. In this paper, we describe our development and use of a multivocal, ethnographic framework employed to discover a rich set of critical success factors for effective RE interviews. Our interpretive framework emphasises performance ethnography along with other ethnographic techniques that are rigorously described and used to yield practical results. We then discuss and elaborate on our relevant findings that include eight critical success factors and practical lessons learned. We close with a discussion of our work and its place within the larger context of RE research in the information systems field.