Designing Human-Agent Collaborations: Commitment, responsiveness, and support

ABSTRACTWith the advancements in AI, agents (i.e., smart products, robots, software agents) are increasingly capable of working closely together with humans in a variety of ways while benefiting from each other. These human-agent collaborations have gained growing attention in the HCI community; however, the field lacks clear guidelines on how to design the agents’ behaviors in collaborations. In this paper, the qualities that are relevant for designers to create robust and pleasant human-agent collaborations were investigated. Bratman's Shared Cooperative Activity framework was used to identify the core characteristics of collaborations and survey the most important issues in the design of human-agent collaborations, namely code-of-conduct, task delegation, autonomy and control, intelligibility, common ground, offering help and requesting help. The aim of this work is to add structure to this growing and important facet of HCI research and operationalize the concept of human-agent collaboration with concrete design considerations.