Human-Robot Interaction in Public Spaces

ABSTRACTThere has been a recent trend to test robots and intelligent virtual agents as social interaction partners in public domains. Commercial solutions such as Pepper or Cruz are increasingly being tested in scenarios outside the lab. Though at the same, time customer value and business models for social robots in public spaces are scarce, and with the recently halted production of the Pepper, it seems evident that there is no killer application for social robots in public spaces yet. This work wants to break the boundaries between academia and business and give both sides a venue to exchange lessons learned and develop a roadmap on the technical, legal, ethical, and business challenges for deploying social robots.