Understanding People's Expectations When Designing a Chatbot for Cancer Patients

With the overall increase of cancer patients, there is a growing demand for better healthcare services, more patient-centred care, and more user-centred eHealth tools. Chatbots are great tools to bridge communications between health providers and patients and have already been used with success in healthcare. In the present study, we set out to explore how people perceive a cancer chatbot and to understand preferences and expectations concerning the communication between a chatbot and newly diagnosed cancer patients. The insights from the remote co-creation sessions will enable us to design better chatbot dialogues, with human-like characteristics, that communicate with appropriate content and tone of voice.