Government 3.0: Scenarios and Roadmap of Research

AbstractThe broad diffusion of so-called disruptive technologies in the public sector is expected to heavily impact and give a strong digital boost to public service provisioning. To ensure acceptance and sustainability, the benefits and challenges of using disruptive technologies in public service provisioning need to be well researched. This chapter applies scenario-based science and technology roadmapping to outline potential future uses of disruptive technologies. It develops a roadmap of research for Government 3.0. Based on a literature review of disruptive technologies in Government 3.0, thirteen scenarios sketch possible use of internet of things, artificial intelligence, machine learning, virtual and augmented reality, big data and other disruptive technologies in public service provisioning. Subsequently, gap analysis is applied to derive a roadmap of research, which outlines nineteen research actions to boost innovation in public service with the use of disruptive technologies, thereby building on engagement of and interaction with expert stakeholders from different fields. We conclude with recommendations for a broader and more informed discussion about how such new (disruptive) technologies can be successfully deployed in the public sector—leveraging the expected benefits of these technologies while at the same time mitigating the drawbacks affiliated with them.KeywordsGovernment 3.0Disruptive technologiesRoadmappingScenariosScenario-based science and technology roadmapping