Redesigning Workplaces by Bridging the Gap Between Analysis and Action A Mixed-Methods Approach

The step from hazard analysis to developing risk-mitigating measures is crucial to improving working conditions but has been scarcely researched to date. We qualitatively investigated protocols of analytical workshops in 33 organizational units that followed a prior hazard analysis with the Copenhagen Psychosocial Questionnaire (COPSOQ, N = 7,257 employees). There was a high degree of agreement between the COPSOQ results and those of the workshops. However, no measures were developed for approximately one-third of the identified work-design problems. A content analysis of the measures revealed the complex interrelationship between the work characteristics, as minimizing one risk factor seems to go hand in hand with the need to redesign others as well. The measures were often simple, indicating either that minimizing psychosocial risks is rather easy, or that the participants within the workshops did not have the authority to develop more complex measures. We discuss the implications to support future psychosocial risk management.