Impact of management communication, post mergers and acquisitions, on turnover intention: The mediating role of job satisfaction and the moderating role of emotional intelligence

The purpose of this study is to investigate the impact of management communication, post mergers and acquisitions, on turnover intention through the mediating role of job satisfaction and the moderating role of emotional intelligence. The study employed a time-lagged research design to collect data from employees working in organisations that have undergone mergers and acquisitions in the recent past in Pakistan. Data was analysed using SMART PLS (v3) to estimate the measurement model and the structural model. Findings reveal that management communication negatively correlates with turnover intention. In addition, job satisfaction significantly mediates the relationship between management communication and turnover intention. However, emotional intelligence does not significantly intervene in the communication turnover intention linkage at high levels of emotional intelligence while the negative relationship between management communication and turnover intention is stronger than at lower levels of emotional intelligence. This is one of the few efforts that examine the association between management communication and turnover intention through the mediating role of job satisfaction. This is also the first study to empirically investigate the moderating role of emotional intelligence in the underlying linkage between management communication and turnover intention.