1.117 Virtual Care in Child and Adolescent Mental Health Services: Considerations for Shared Decision Making and System Improvement

While promoted as a means of improving access to services, virtual mental health care prior to the pandemic was not widely perceived to be user-friendly or of the quality afforded by face-to-face care. Most clinicians had previously delivered care in person and reported advantages and limitations to virtual care. This underscored the need to understand why virtual care appeared to offer benefits for some patients, families or caregivers, and clinicians, but not all of them.