In AI We Trust: Understanding Employee Trust in Artificial Intelligence at Work

Artificial Intelligence (AI) is transforming the way we work. The autonomous quality of AI and its ability to perform tasks that previously required human intelligence present a new set of trust challenges to organizations and employees and is reconfiguring the relationship between humans and technology. This symposium responds to a growing consensus of the need to understand employee trust in the context of AI at work. It showcases global research using diverse methodologies to advance novel empirical insights and conceptual developments on 1) the nature and determinants of employee trust and acceptance of AI systems at work, 2) how leaders and employees can manage and navigate AI technology adoption in a way that is enabling, human-centric, and supportive of trust, and 3) how AI integration is affecting trust relationships at work. Understanding Employee Trust in AI-Enabled HR Processes: A Multinational Survey Presenter: Steve Lockey; U. of Queensland Presenter: Nicole Gillespie; U. of Queensland Presenter: Caitlin Curtis; U. of Queensland Trust of Algorithmic Evaluations: On the Importance of Voice Opportunities and Humble Leadership Presenter: Jack McGuire; National U. of Singapore Presenter: David De Cremer; NUS Business School Presenter: Devesh Narayanan; National U. of Singapore Full speed ahead? Exploring the double-edged impact of smart workplace technology on employees Presenter: Simon Daniel Schafheitle; U. of Twente Presenter: Antoinette Weibel; U. of St. Gallen Presenter: Christophe Schank; U. of Vechta Maintaining Employee Trust in Adopting Artificial Intelligence to Augment Team Knowledge Work Presenter: Kirsimarja Blomqvist; LUT U. Presenter: Paula Strann; LUT U. Presenter: Dominik Siemon; LUT U. The Dynamics of Trust in AI and Interpersonal Trust in Organizations Presenter: Brian Park; Georgia State U. Presenter: C. Ashley Fulmer; Georgia State U. Presenter: David Lehman; U. of Virginia