Goal-Oriented Requirements Analysis of Online Public Complaints System Using SAR, R2G, and KAOS Methods

There are some methods to perform goal-oriented requirements analysis, i.e.: KAOS, GBRAM, i*, etc. The House of Representatives of Republic of Indonesia, as we call DPR RI, is an institution with obligations to accommodate people's aspirations and complaints. DPR RI Online Public Complaints System (PCS) is one of the media that can be used by the public to provide complaints to the DPR RI. Through interviews with experts, the current DPR RI Online PCS (system-as-is) still needs to be developed, so it needs to be performed in-depth requirements analysis of the system. The analysis was performed using the GORE (Goal-Oriented Requirements Engineering), by combining SAR (Select Appropriate Regulations), R2G (Regulations to Goal Model), and KAOS (Keep All Objectives Satisfied) methods. The results of the requirements analysis that have been carried out show that the SAR, R2G, and KAOS methods are proven to bend suitable to analyze the requirements of the DPR RI Online PCS. Furthermore, the analysis shows that system-as-is can only realize 13 system requirements or equal to 81.25% of the total 16 actual system requirements (system-to-be), so there is a gap between system-as-is and system-to-be of 3 system requirements or 18.75%.