Towards a Definition of a User Profile in E-government: The Mexican and the Spanish Cases.

E-government is a global transformation that has permeated many governments worldwide. Practices for online tax payments, virtual organizations, and even online participation and cooperation are standard. However, the study of the users of these technologies has been scarce. This research aims to shed some light on users' profiles of online government services and proposes ideas that will help decision-makers improve the implementation of these services by redefining the profiles. We have studied data from national surveys in Mexico and Spain from 2018 to 2020, accessing two data records: 1. E-government downloaded formats, and 2. E-government online queries to understand the evolution of users' profiles based on age, gender, education, and socioeconomic level.