Quick and Easy? Training non-clinical staff in SDM to support systemic change: Presenter(s): Anne Regine Lager, University Hospital of North Norway, Norway

Shared decision making (SDM) is a fundamental right for all patients in Norway, as well as requirement for hospitals to ensure. In Norway, patients meet different kinds of health care personnel, mostly all of them dressed in the same white uniform. A patient seeking medical information might not know the specific role or level of expertise of the hospital employee who is present. Therefore, everyone person employed by the hospital should understand SDM and how to guide the patient to appropriate resources. Employees not involved in clinical treatment should be able to guide patients back to their therapist, thus strengthening the patient's ability to participate in SDM. Our hospital wanted an efficient way of reaching out to all employees and commissioned an e-learning course. A draft 9-minute e-learning course was developed. The beta version was evaluated by 3 SDM experts, with feedback used to improve the draft. The pilot version was user-tested within two different non-clinical departments, following a protocol and approved by the Data Protection Officer. All respondents in the user test (n=35) reported that they had not received prior training in SDM. Participants agreed or partly agreed that the training increased knowledge of SDM (89%), increased safety in guiding patients regarding SDM questions (84%), and was useful for employees with non-clinical patient contact (68%). We aimed to give all hospital employees access to resource-efficient, high-quality and easy access training on SDM. The course is now shared with all hospitals in Norway, available for all employees on local educational platforms. In addition, open access is free for all.