Examining Satisfaction and Quality in Home- and Community-Based Service Programs in the United States: A Scoping Review.
The Gerontologist(2023)
摘要
Multiple data challenges limit the ability to systematically evaluate HCBS program quality; however, studies examining single programs found that HCBS consumers are more satisfied and associate higher quality with easy to navigate programs and professional staff. Efforts to expand HCBS should also include requirements to systematically evaluate quality outcomes.
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关键词
satisfaction,quality,service,community-based
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