Displaying concerns within telephone triage conversations of callers with chest discomfort in out-of-hours primary care: A conversation analytic study.

Michelle Spek,Tessa C van Charldorp,Vera V Vinck,Roderick P Venekamp,Frans H Rutten,Dorien L Zwart,Esther de Groot

Patient education and counseling（2023）

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摘要

When callers display concerns during telephone triage, we recommend triage nurses to explore them briefly and then return to the sequence of tasks described in the NTS-assisted triage process.

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关键词

Telephone triage, Out -of -hours primary care, Conversation analysis, Concerns, Chest discomfort, Communication, Telehealth

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