Introducing responsibly self-healing into the incident management lifecycle

In this paper we propose an approach for adopting the self-healing paradigm in complex networking environments. We argue that a straightforward application of self-healing capabilities may have an adverse effect on incident response due to the ill-understanding of the state of the system under protection. We sketch how the use of the Cynefin framework leverages the understanding of complex systems at the appropriate level of detail. In particular, we show how the framework can help to understand how the environment operates and to identify ways to improve its resilience and ability to recover from failures.