Interactive Indoor Logistics Robot Design by Interacting with Human

Indoor service robots have been designed to provide convenient services, but their communication with building control systems is a challenging and costly process. Our team proposes a new indoor service robot design concept that employs human-robot interaction skills instead of traditional building control systems. The robot uses advanced technologies such as AI human detection, chatbot with social skills, robot navigation, and communication with server systems. The main advantage of our design is the elimination of the costly building integration process, making it more affordable and accessible for a range of settings. Our team created a prototype of the robot, which we tested in a real-world environment, at the University of Auckland in New Zealand. A human study involving 49 participants evaluated the robot's feasibility and acceptability. Results show that the robot was well-received, and users found it user-friendly, socially engaging, and able to provide them with the necessary information and services without the need for complex building control systems. In conclusion, the use of indoor service robots with human-robot interaction skills offers a valuable solution to the challenges of building integration, making it a cost-effective and practical option for homes, hospitals, and other public spaces. Our study demonstrates the potential of this design concept and its ability to provide high-quality services to people.