Investigating the impact of structural holes on the value creation in mobile application service ecosystems: Evidence from computational experiments

Abstract Mobile application service ecosystems (MASEs) are highly complex systems that involve multiple factors influencing value creation. However, current research on the impact of structural holes (SHs) as an organizational characteristic on value creation in MASE is still insufficient. To address this research gap, this paper proposes a value creation model for MASE and investigates the impact of SH on the value creation of MASE. Moreover, this paper investigates the correlation between SH and diversity, which can facilitate regulating the value creation process in MASE. Finally, we construct a computational experiment, comparing and analyzing how changes in SH affect the value creation of MASE and the correlation between SH and diversity. The findings of this study can be used to induce the evolution of MASE and promote its value maximization.