Living lab conceptual framework: co-creation and impact assessment of an automated last-mile delivery service

The Future Mobility Solutions Living Lab (LL) at the European Commission's Joint Research Centre was created to bring the Living Lab concept closer to the policy, academic and industrial realms. For higher efficiency and effectiveness of work we have developed a framework, in which projects are distinguished into four categories based on their objectives: business model validation, solutions co-creation, technical validation and impact assessment. This allows to adopt a LL tailored-made approach while allowing a faster identification of the most suitable methods and tools in each specific case. This paper presents results from the application of the LL framework to the co-creation and impact assessment of a last-mile delivery service, outlining ways to refine and validate the LL conceptual framework based on these first experiences.