Contextual relationships in Juran’s quality principles for business sustainable growth under circular economy perspective: a decision support system approach

Circular economy and sustainable growth are closely linked as they both aim to reconcile economic development with environmental considerations. The circular economy provides a framework and set of principles for achieving sustainable growth. By adopting circular practices, such as resource efficiency, recycling, and product life extension, economic activities can become more sustainable and contribute to long-term growth. In today’s world, consumers have high expectations for companies to be accountable for the environmental and social impact of their products and services. The implementation of Total Quality Management (TQM) in manufacturing can contribute to sustainable growth by enhancing quality, reducing waste, and increasing efficiency. This study proposes a novel methodological framework to establish a comprehensive association between Juran’s ten quality principles using a mixed-method sequential approach with an integrated Machine Learning Group Decision-Making (MLGDM) and Interpretive Structural Modeling (ISM)-DEMATEL approach. The framework involves using the MLGDM approach to select the optimal number of experts to develop contextual relationships among the principles. This framework is designed to address the challenge of determining the appropriate number of experts to involve in the decision-making process. Involving too few experts can limit the generalizability of the results, while having too many experts can lead to a high degree of inconsistency and make it challenging to reach a consensus. The MLGDM portion of our framework provides a systematic approach to overcome this challenge and helps supply chain managers and academicians implement quality practices in their organizations. Moreover, although several studies have explored the implementation of TQM practices, there is still a lack of a systematic framework that can fully incorporate Juran’s quality principles. To fill this gap, the ISM-DEMATEL approach was then used to explore the causal relationships between these principles. Practitioners from the industry were asked to identify contextual associations among variables, which facilitated a better understanding of these principles. Our results suggest that “Build awareness,” “Set goals for improvement,” and “Provide training” are strategic requirements for successful TQM implementation, while “Carry out projects to solve problems,” “Organize to reach the goals,” and “Keep score” are tactical requirements. Furthermore, “Communicate results,” “Report progress,” “Give recognition,” and “Maintain momentum” are operational necessities for TQM implementation. The present study represents a significant step forward in giving a new direction to Juran’s ten quality principles and providing a holistic picture to decision-makers.