Qualitative and Quantitative Evaluation of an Innovative Primary and Secondary Diabetes Clinic in Western

Introduction: Western Sydney Diabetes (WSD) established an innovative diabetes service in May 2020, using virtual and in-person care, linking primary care with the diabetes specialist team. This study evaluated the service's feasibility using qualitative and quantitative methods. Method: Evaluation included: 1) thematic analysis of interviews and workshops with patients and health professionals (n = 28); 2) quantitative analysis of records of Results: Key themes related to 1) benefits: convenient location, access to integrated care, advantages of virtual care; 2) challenges: hard for patients to ask questions, team; and 4) future directions: additional multidisciplinary services, expanded insulin as beneficial by both patients and providers. The clinic offers a promising model of