Indian Institute of Management Rohtak

Today’s VUCA business environment has compelled organizations to resort to corporate layoffs and downsizing to become ‘lean and mean’. In the wake of downsizing, employees are psychologically disengaged and are experiencing a lack of meaning and compassion at work. Furthermore, both academia and industry are replete with instances of power abuse and exploitation, revealing a trend of leaders and subordinates prioritizing self-interest over stakeholder welfare, reflecting a concerning rise in unbridled greed and unethical behaviour. The responsibility rests with leaders to take charge and cultivate work environments that foster compassion and a sense of meaning at work by working for the greater good. We position this study as a response to an impending call for a leadership approach that motivates the employees to experience meaningful work and transcend the walls of self-centric, organizational-centric lenses and contribute to the greater good. Drawing our grounding from social learning theory and broaden-and-build theory, we examine whether spiritual leadership can effectively motivate employees to experience meaningful work and contribute to the greater good. Based on time-lagged two-wave data collected from 355 employees, our findings highlight that spiritual leadership fosters employees’ experience of meaningful work and inspires them to work for the greater good. Moreover, psychological compassion climate serves as a boundary condition for assessing the impact of spiritual leadership on inspiring employees to work for the common good. This study elaborates on the theoretical and practical implications of our findings and offers avenues for future research.

Effective tacit knowledge sharing (TKS) helps firms gain a competitive advantage in a knowledge economy. Drawing on social identity theory, the study posits that meaning-making through work (MMW) leads to TKS. Knowledge hoarding mediates, and formalization moderates the MMW-TKS relationship. As possession of knowledge is necessary for knowledge sharing, MMW promotes knowledge hoarding; therefore, knowledge hoarding is posited as a mediator between MMW and TKS. Formalization is hypothesized to negatively moderate the MMW-knowledge hoarding, and knowledge hoarding-knowledge sharing relationships as it promotes systemic organizational actions rather than individual-level behaviors. The study hypotheses were tested using a cross-sectional survey of 250 employees, with all hypotheses finding support. The study improves our understanding of TKS antecedents and calls for debate on the dominant conceptualization and operationalization of knowledge hoarding as a knowledge-withholding behaviour. It also sheds light on the substituting effects of institutional endeavours on individual efforts.

Events such as COVID-19 and the Suez Canal blockade exposed to the world how susceptible global supply networks are, as well as how they impede logistic service system coordination (LSSC) and distribution network efficiency (DNE). To stay ahead of the competition and ensure operational sustainability in the current fast-paced, interlinked global market, organizations must prioritize supply chain resilience (SCR). Given this, the present investigation focuses upon investigating the impact of a digital-twin-enabled risk management system (DTRMS) on SCR improving through facilitators, including DNE and LSSC. Data is collected from 281 manufacturers in Asia-Pacific and the Middle-East Region using a survey approach and analyzed using structural equation modeling. The results show that having a DTRMS is significantly associated with higher LSSC and DNE, which are in turn associated with higher SCR. An analysis of the association between DTRMS-LSSC, DTRMS-DNE, and DTRMS-SCR using innovation-focused complementary assets (ICA) as a moderator shows that only the interaction between ICA and DTRMS has a favorable influence on LSSC. The study result contributes to the expanding body of knowledge on digital transformation in supply chain management during the post-pandemic period. It also enhances the theoretical foundations of resource orchestration theory and dynamic capability view theory. Manufacturers and logistics providers can benefit from these results to establish reliable and resilient supply chain operations using digital twin technologies.

Opportunistic product returns by customers have become a significant concern for e-commerce businesses, significantly impacting their profits and increasing logistical complexity. This study aims to understand how different cognitive routes influence customers' opportunistic product return behavior on e-commerce platforms. This research employs a sequential mixed-methodology approach. Initially, a qualitative study (Phase I) was conducted with 21 respondents to identify the various reasons that drive and resist customers from performing opportunistic product returns. A quantitative study (phase II) was conducted to test various hypotheses proposed under the behavioral reasoning theory framework using the PLS-SEM method. The qualitative study results showed that customers engage in opportunistic returns for three reasons: variety seeking, financial benefits, and impulsive purchase, whereas factors such as social group influence and complexity of the return procedure discourage customers from participating in opportunistic returns. Furthermore, the quantitative study determined the significance of customers' values, reasons, attitudes, and intentions in their decision-making process for performing opportunistic returns. Unlike other studies, the current study investigates the effects of both "reasons for" and "reasons against" opportunistic returns on customers, examining the factors that encourage and deter them from performing such returns in e-commerce within a single, holistic model. The study findings will aid e-commerce businesses in developing technology that can address emerging issues of opportunistic customer return behavior.

PurposeThis paper reviews the literature on workplace mistreatment faced by healthcare professionals and the coping mechanisms they suggest. Design/methodology/approachWe conducted a systematic literature review using the preferred reporting items for systematic reviews and meta-analyses (PRISMA) guidelines to identify articles relevant to the topic of investigation. English-language articles focusing on the mistreatment experienced by healthcare professionals in Web of Science or Scopus-indexed journals published from 1996 to 2025 are selected for review. These articles were analyzed through the AMO (antecedents, mediators and outcomes) and 5 W (What, Who, When, Where and Why) +1H (How) frameworks. FindingsOut of the initial 1,973 articles, we identified 76 articles meeting our inclusion criteria. Using these articles, we prepared a conceptual framework that includes the antecedents and mediators, divided into individual, organizational and other factors. The outcomes were divided between individual levels (physical, psychological and job) and organizational levels. The coping strategies used by the healthcare professionals and organizations were reviewed, along with study implications and future research directions. Originality/valueThis article reviews and synthesizes the literature on mistreatment faced by healthcare professionals from coworkers, supervisors, patients and patients' families. Along with this, we have reviewed the coping strategies suggested by the healthcare professionals.