This study examines the relationships between organizational stress, organizational happiness, and work-family conflict among hotel employees. Drawing upon Conservation of Resources (COR) Theory, Job Demands - Resources (JD - R) Model, and Positive Organizational Behavior (POB), the study investigates whether organizational happiness functions as a mediating mechanism in the link between stress and work-family conflict. Data were collected from employees working in various hotel establishments, and the proposed model was tested using structural equation modeling. The results show that organizational stress significantly increases strain- and behavior-based work-family conflict, while organizational happiness partially mediates these associations. However, no mediating effect was found for time-based conflict. These findings highlight the importance of organizational happiness as an organizational-level resource that shapes employees' work-family experiences by partially buffering the negative effects of organizational stress in hotel work environments.
In this study, outscraper is used to collect online reviews to identify the primary factors that influence consumer satisfaction, including food quality, service excellence, ambiance, price perception, and brand prestige. The study contributes to the literature on hospitality marketing and gastronomy tourism by showing how data-driven decision making can optimize marketing strategies, menu innovations, and customer engagement strategies.
In recent years, alongside China's sustained economic growth and rising living standards, the sharing economy has become increasingly embedded in everyday life, strongly stimulating the tourism sharing economy. As a novel accommodation model enabled by sharing-economy platforms, urban homestays (minshuku) have expanded rapidly, particularly in tourist cities. This study examines how community stakeholders perceive the impacts of urban homestays, using residential communities hosting homestays in Zhuhai, China, as the research setting. Adopting a qualitative approach, we analyzed stakeholder narratives with Leximancer to map key themes and their relationships. The findings indicate that residents, as the primary stakeholders, hold predominantly negative attitudes and are the most opposed to homestay operations, citing adverse impacts such as perceived threats to safety and privacy, increased noise, and environmental disturbance. Property management companies, as latent stakeholders, exhibit a largely neutral stance: although homestays increase workload, they may also generate additional income, with resident safety remaining their foremost concern. Surrounding businesses, as marginal stakeholders, are the only group expressing positive attitudes, perceiving overall beneficial effects on local commerce. The study offers practical implications for the sustainable development and governance of urban homestays.
Existing tourism research has widely acknowledged that wine tourism creates distinctive and memorable experiences. However, the role these experiences play in enhancing tourists' well-being remains scarcely examined. This research examines how entertainment, escapism, education, and esthetics as the four realms of the experience economy, affect tourists' involvement and arousal, thereby shaping both eudaimonic and hedonic well-being in wine tourism. Survey responses provided by 410 Chinese wine tourists were examined using partial least squares structural equation modeling (PLS-SEM) and fuzzy-set qualitative comparative analysis (fsQCA). Findings from the PLS-SEM analysis suggests that each of the four experiential realms significantly promotes tourists' involvement and arousal, which in turn positively predict both types of well-being, with significant mediating effects across the proposed links. Complementing these net-effect findings, fsQCA indicates that no single experiential element or psychological state is necessary for well-being and identifies multiple configurational pathways leading to wine tourists' well-being. The findings advance wine tourism well-being research by linking experiential offerings to tourists' hedonic and eudaimonic well-being through both mechanism-based and configurational evidence, and they provide practical insights for destinations seeking to optimize wine tourism experiences and foster tourists' well-being.
This study examines how novelty-seeking and hedonic-seeking motivations shape customers' intention to participate in activity-based dining and how such intention fosters experience intensification and memorability. A video- enhanced scenario simulated an interactive dining setting, with data col-lected from 413 U.S. adults through a convenience sample. Structural equa-tion modeling was employed to test the proposed relationships. Results confirm that both novelty-seeking and hedonic-seeking motivations signifi-cantly increase the intention to participate, which subsequently enhances experience intensity and memorability. Furthermore, intention to participate mediates the relationship between motivations and outcomes, highlighting its pivotal role in linking intrinsic drivers with experiential results. The study contributes to theory by extending the Theory of Planned Behavior and Memory-Dominant Logic to the dining context, showing how intrinsic moti-vations encourage engagement and memory formation. For practitioners, the findings suggest strategies to design participatory dining formats that heighten enjoyment and create more lasting and meaningful customer experiences.
The growing demand for authentic experiences has positioned authenticity as a central concept in heritage tourism. However, existing research frequently treats authenticity as a direct predictor of satisfaction, offering limited insight into the experiential mechanisms through which authenticity emerges. This study addresses this gap by examining how existential experiential states shape perceptions of authenticity and subsequently influence hedonic and eudaimonic well-being and tourist satisfaction. Using a mixed-method approach, 1,254 TripAdvisor reviews of Jamaican heritage attractions were analyzed. Linguistic indicators of experiential constructs were quantified using Linguistic Inquiry and Word Count (LIWC), and relationships among intrapersonal state, interpersonal state, authenticity, hedonic well-being, eudaimonic well-being, and satisfaction were tested using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results reveal distinct experiential pathways: intrapersonal states enhance perceived authenticity and both hedonic and eudaimonic well-being, whereas interpersonal states primarily stimulate hedonic well-being. Authenticity mediates the relationship between experiential states and satisfaction, providing theoretical insight into how tourism experiences generate both pleasure-driven and meaning-driven outcomes. These findings also offer practical guidance for designing heritage experiences that foster personal immersion and meaningful social interaction, thereby strengthening authenticity and visitor well-being.
This study explores the impact of rail and road infrastructure development (RRID) on community attitudes and support for tourism in a mountainous Indian state through the lens of social exchange theory. Using data from 395 residents along the RRID route, we examined how perceived benefits, costs, economic leakage, and risks influence community attitudes and support for tourism. Further, trust in the government was tested as a moderator in this relationship. Findings reveal that while perceived benefits positively shape attitudes, economic leakage and perceived risks negatively impact them. Surprisingly, perceived costs positively influence attitudes, challenging conventional assumptions. Attitude toward RRID strongly predicts community support, yet trust in government, though positive, does not significantly moderate this link. Multi-group analysis indicates that perceived risks weigh more heavily on non-tourism residents due to environmental concerns. These insights emphasize the need for policy interventions to address risk perceptions, mitigate economic leakages, and rebuild trust in government to ensure inclusive and sustainable tourism development.
This study examines how U.S. hospitality workers perceive employee-oriented Corporate Social Responsibility (EOCSR) in relation to labor unions, focusing on whether these mechanisms are seen as complementary or substitutive. Drawing on Cognitive Sensemaking Theory and Psychological Contract Theory, the research analyzes semi-structured interviews with 29 non-managerial employees across diverse hospitality settings. Thematic analysis identified four cognitive-attitudinal groups: CSR-skeptical unionists, Realists, CSR-trusting optimists, and the Unaware and ambivalent. Findings reveal that most participants view EOCSR as a complement to unions, enhancing well-being and inclusion but lacking enforceable protections for core labor rights. A minority - primarily CSR-trusting optimists - considered EOCSR a viable substitute, particularly when perceived as both authentic and effective in addressing pay, scheduling, and recognition. Across groups, perceptions of authenticity, fulfillment of the psychological contract, and participatory CSR design emerged as critical to trust and engagement. The study advances theoretical understanding of the CSR-union nexus, highlights the role of sensemaking in shaping worker attitudes, and offers practical recommendations for integrating employer-led and worker-led initiatives to strengthen workplace governance in low-unionized, high-turnover sectors.
This study utilizes artificial intelligence-assisted topic modeling to comprehensively analyze patient experiences in Turkish health tourism. The research identifies critical factors influencing patient satisfaction and dissatisfaction, focusing particularly on service quality, communication, transparency in pricing, and emotional support. Analysis of patient reviews revealed that positive experiences frequently highlight the professionalism of healthcare providers, high-quality medical treatments, and the availability of multilingual services, which significantly enhance patient comfort and satisfaction. Conversely, negative reviews commonly point to challenges such as language barriers, unclear or opaque pricing structures, and insufficient emotional support during treatment. These findings underscore the importance of adopting a patient-centered, holistic approach to healthcare delivery, emphasizing clear communication, transparent pricing, and emotional care. By offering robust, data-driven insights, the study aims to guide healthcare providers and policymakers in improving service quality and patient experiences. Additionally, this research strengthens T & uuml;rkiye's strategic position in the competitive international medical tourism market and aligns with the United Nations Sustainable Development Goals, particularly those related to health and well-being and partnerships. Thus, the study makes significant theoretical contributions to the evolving field of health tourism research and offers practical recommendations for developing more responsive, inclusive, and patient-oriented healthcare systems.
From the standpoint of managing ocean and coastline tourism, marine-based tourism has emerged as a significant focus. Bangladesh boasts some of the most magnificent and diverse maritime tourist locations. The primary objective of this study is to analyze the influence of service quality and destination image on visitor satisfaction regarding their desire to revisit Cox's Bazar marine sites in Bangladesh. This study employed the SERVEQUAL framework, Destination Image theory, and the Stimulus-Organism-Response (SOR) model. A total of 345 questionnaires were sent to visitors throughout five marine tourism locations in the Cox's Bazar region. Partial least squares structural equation modeling (PLS-SEM) was used to perform confirmatory factor analysis for evaluating the measurement model and a structural model for hypothesis testing. The study's findings indicate that service quality and destination image significantly and positively influence tourist satisfaction and the inclination to revisit. The findings of this study will assist tourism service providers, entrepreneurs, stakeholders, and visitors moving forward. The research was limited to five marine tourist locations in the Cox's Bazar region and focused solely on the marine tourism sector, hence providing opportunities for future researchers to explore other segments of the tourism industry in different regions of the country.
This study examines customers' behavioral intention (BI) to use online food ordering (OFO) systems in Saudi Arabia as an emerging tourism destination. Integrating the Technology Acceptance Model (TAM), Theory of Planned Behavior (TPB), and Perceived Risk Theory (PRT), the research analyzes how functional, affective, and risk-related factors influence adoption. Specifically, the study investigates the effects of time-saving orientation (TSO), convenience motivation (CM), and privacy and security (PS) on BI, with hedonic motivation (HM) as a mediating mechanism. Data from 657 experienced Saudi OFO users were analyzed using PLS-SEM. Results indicate that TSO, CM, and PS significantly influence BI. Furthermore, HM partially mediates these relationships, suggesting emotional enjoyment complements functional and risk-based evaluations. Theoretically, this research clarifies HM's mediating role within the Saudi socio-cultural context. Practically, the findings highlight the necessity of operational efficiency, culturally appropriate convenience, trust-enhancing privacy measures, and engaging platform design for sustained usage. The study's implications are crucial in enriching hospitality research, theory, and practices as stakeholders, marketers, and managers with knowledge and insights by delineating the benefits of implementing an online ordering system. The results also drive future behavioral research in online community business, tourism, hospitality, and services.
This study explores how brand-centered human resource management (HRM) influences employees' brand alignment and enhances corporate social responsibility (CSR) behaviors. As the hospitality industry matures, effectively enhancing brand value has become a key challenge for organizations. Employees, as key stakeholders, directly affect the brand image and financial outcomes of firms through service delivery. Brand-centered HRM, by aligning employees' personal values with brand values, can motivate brand-supportive behaviors and contribute to the enhancement of brand value. Drawing on the JD-R theory, this study examines how job resources influence employees' brand alignment and their CSR behaviors. Two main research questions are addressed: (1) How can brand-centered HRM enhance both in-role and extra-role CSR performance? (2) Does a company's proactive approach to social responsibility positively influence employee acceptance of its brand values? Through a three-wave data collection and multi-source data (managers and employees), this study aims to make significant contributions to the fields of brand management and CSR: extending existing literature and providing practical insights into how companies can align brand values with employees' personal values through HR practices.
Tourism is crucial to Tanzania's economy, generating foreign exchange and creating jobs, particularly for local communities. The objective of this study is to analyze tourists' perceptions and experiences in Tanzania's Northern and Eastern Tourist Circuits by using TripAdvisor guest reviews. The study employs sentiment and word co-occurrence analyses, as well as topic modeling using BERTopic. Positive reviews reflect a strong reputation for personalized service, authentic experiences, and memorable stays, thereby contributing to trust and repeat tourism in the region. Common complaints included poor service, lack of empathy, and unfulfilled promises. By integrating the three analytical methods, actionable insights were provided to tourism stakeholders, guiding improvements in service delivery, marketing transparency, and guest satisfaction strategies, thereby fostering trust. Hotels in Tanzania can enhance guest trust and decision-making by presenting clear, consistent, and easily navigable information across their digital platforms and by responding promptly to inquiries, thereby reducing uncertainty and strengthening confidence during the booking process.
This study extends the theory of planned behavior (TPB) to investigate determinants of tourists' revisit intention to Malaysia's water theme parks. Data from 322 respondents were analyzed using PLS-SEM. Findings reveal that subjective norm, attitude, perceived behavioral control, and satisfaction significantly influence revisit intention, while water theme park image did not. Perceived value, water theme park image, and perceived service quality positively influence satisfaction. This study highlights the importance of employee training in enhancing performance, boosting tourist satisfaction, and improving water theme park image to promote revisit intention. As limited studies address this context, this study offers novel theoretical insights.
Although organic food restaurants (OFRs) are gaining popularity, understanding factors and barriers affecting OFR usage has been understudied. Additionally, studies have not examined the impact of greenspecific variables (such as value for nature, perceived consumer effectiveness, and voluntary reduction in customer eco-behavior) on customer response behavior. There is also a need to examine customer behavior when they become aware of the authenticity of organic food items in OFRs. To address these research gaps, a questionnaire-based survey was utilized and 270 responses from Indian OFR customers were utilized. The study found that green specific variables affect customers' intention to visit OFRs. Findings show a notable effect of VREB and PCE on intention. Additionally, authenticity moderates the relationship between PCE with intention and VREB with WOM.
This study examined the influence of brand experiences and personality on brand prestige, trust, customer satisfaction, and loyalty in Turkish coffee houses. Analyzing data from regular visitors, findings indicate both brand personality and experience positively affect brand prestige. Brand personality and prestige also enhance brand trust, which, along with prestige, positively impacts customer satisfaction. Customer satisfaction emerged as the strongest predictor of brand loyalty, with brand trust also supporting it. However, brand prestige did not directly impact loyalty. These insights offer valuable guidance for managers prioritizing atmosphere, marketing, and unique brand identity to foster trust and competitive advantage.
Pricing is a powerful communicative signal in tourism markets, yet its interpretation varies substantially across cultural contexts. This study examines how pricing strategies shape price perception and tourist retention, with perceived value as a mediating construct, through the theoretical lens of Attribution Theory. A cross-national survey of 557 tourists was analyzed using structural equation modeling (SEM) to test a culture-sensitive conceptual model. The findings reveal that psychological and premium pricing most strongly enhance price perception, while penetration pricing exerts a comparatively greater effect among international tourists. Perceived value emerged as a significant mediator in the pricing-retention relationship, with its relative weight varying across domestic and international tourist segments. The findings support Attribution Theory, indicating that consumers evaluate prices based on perceived fairness, quality signals, and affordability. The study contributes to cross-cultural tourism pricing literature and offers actionable guidance for destination managers seeking to design culturally responsive pricing strategies.
This study explores the relationship between person-job fit and job performance mediated by self-reported work effort under the condition of organizational tenure in Indian hotel organizations. A paired sample of 70 supervisors and 210 employees was collected from 11 hotels in Tier 1 and Tier 2 cities in India with the facilitation of hotel management. Partial Least Squares-Structural Equation Modeling technique (PLS-SEM) was used for data analysis. The findings reveal that work effort significantly mediated the relationship between person-job fit and job performance, including both in-role and extrarole performances. This mediation was further affected by organizational tenure in that high-tenure employees exhibit a greater level of work effort than low-tenure employees and achieve a greater level of in-role performance than their low-tenure peers. However, low-tenure employees with a lower level of person-job fit seem to show higher levels of extrarole performance than high-tenure peers with a higher level of person-job fit. The theoretical and managerial implications of these findings are discussed.
This study examines online reviews from Chinese and international tourists staying at four-star hotels in Qingdao through the lens of Cross-Cultural Theory and the SERVQUAL framework. Drawing on natural language processing methods, including LDA topic modeling and sentiment analysis, the research identifies key themes related to facility configuration, cost-effectiveness, interactive experiences, and proximity to attractions. The results reveal that Chinese tourists emphasize family-oriented amenities and value-added services, while international tourists highlight the importance of personalized and efficient service delivery. Sentiment variations also emerge across different travel types and provincial backgrounds, indicating differentiated expectations within tourist groups. Based on these findings, the study suggests tailored service strategies to meet the diverse needs of culturally heterogeneous customers and underscores the role of intelligent technologies and effective language communication in enhancing satisfaction and competitiveness in the four-star hotel segment.
In the era of the experience economy, the core competitive focus of theme parks has shifted from providing standardized amusement facilities to creating experiential value that fosters deep engagement and emotional connections. The traditional unidirectional "supply-consumption" model faces significant challenges, while value co-creation theory offers a fresh perspective for understanding the origins of experiential value in this new context. This study aims to explore the intrinsic mechanisms through which theme parks co-create experiential value with visitors via multidimensional innovation pathways. Grounded in value co-creation and experience economy theories, it employs an exploratory single-case study approach with Changzhou China Dinosaur Park as the case subject. Findings reveal that theme parks activate three core drivers - technological driving, cultural pulling, and ecological synergistic - through distinct pathways of technological innovation, content innovation, and model innovation. Within a sequential evolution of "technology pioneer, cultural deepening, and ecological expansion," these drivers form a cyclical mechanism of mutual reinforcement. This process enables co-creation with visitors of three-dimensional experiential value: sensory immersion, emotional identity, and social co-creation. This research not only provides theoretical insights into theme park innovation practices but also offers management implications for the cultural tourism industry's transition from a "ticket economy" to "value symbiosis."
