The aim of this study was to gain insight into the perceptions of care quality and ED experiences of older adults in a Canadian emergency department to develop targeted interventions to improve care experience and outcomes. This study utilized a mixed-methods approach. Semi-structured phone interviews were conducted within 30 days of the index ED visit for 19 consenting participants. Survey data were analyzed using descriptive statistics, while qualitative data from interviews were coded using Nvivo software until thematic saturation was achieved. Surveys were administered to 120 older adults (65 years and older). The majority of older adults surveyed use the ED 2–5 times per year and primarily resided in an urban setting. Survey results identified that older adults were hungry and thirsty during their stay (56.7
