This research was based on the technology acceptance model (TAM), the information systems success model (ISSM) and incorporated trust into the theoretical research model. The study focuses on addressing how the factors of application quality, information quality and service quality affect ease of use, perceived usefulness, and trust. And in turn, how these last three incidents in the use of mobile banking by users in the Monterrey Metropolitan Area (MMA), Mexico. A quantitative study was carried out and the structural equation modeling (SEM) technique based on components/variances was applied. Of the variables addressed, it was found that the three quality factors affect the perceived usefulness, which in turn is an important driver of the use of mobile banking. By addressing the factors that are relevant to the user, a more attractive mobile banking can be created, attracting a greater number of users, leaving traditional banking behind and thus increasing the competitiveness of financial institutions.attractive mobile banking system, attracting a higher number of users, leaving traditional banking behind and thus increasing the competitiveness of financial institutions.
This study examined the influence of emotional intelligence on job satisfaction and the mediating role of organisational commitment in this relationship. Data were collected via a cross-sectional survey, yielding 400 usable responses from police personnel in Kuala Lumpur police organisations in Malaysia. The measurement and structural models were assessed using SmartPLS. The findings of the structural equation modelling revealed that organisational commitment plays a critical mediating role in the relationship between emotional intelligence and job satisfaction. These results offer valuable insights for practitioners to understand the multidimensional perspectives of organisational commitment and to formulate social skills development programmes that support the achievement of organisational strategies, missions, and goals.
Este estudio analiza la insolvencia en Instituciones Prestadoras de Servicios de Salud (IPS) en Colombia, específicamente hospitales quirúrgicos y de medicina general, mediante técnicas de árboles de decisión (CHAID) y modelos de inteligencia artificial (red neuronal y red bayesiana). Se empleó una base de datos de 269 IPS distribuidas en cinco regiones del país, considerando 11 variables financieras y 3 no financieras (localización, antigüedad y transparencia). Los resultados evidencian una correlación significativa entre las variables financieras y la insolvencia empresarial. Los modelos CHAID y red neuronal alcanzaron precisiones superiores al 92%, mientras que la red bayesiana obtuvo un 77,28%, confirmando la efectividad de los enfoques propuestos para predecir riesgos financieros en el sector salud.
El propósito de esta investigación es analizar el impacto de la innovación en el desempeño organizacional, en una muestra de empresas colombianas, para comprobar con datos empíricos la teoría existente sobre las relaciones causales entre estas variables. Se busca también, analizar el rol mediador de la competitividad en la relación entre la innovación y el desempeño organizacional. Se estimaron los efectos de estas relaciones con el uso de la técnica estadística conocida como Modelado de Ecuaciones Estructurales por Mínimos Cuadrados Parciales (PLS-SEM) y utilizando el software estadístico Smart PLS 4. Los resultados principales indican que la innovación impacta de forma sustancial, positiva y significativamente en la competitividad y el desempeño organizacional, respectivamente. Además, se puede observar que la competitividad también incide positiva y significativamente en el desempeño organizacional, pero con menor fuerza. Finalmente, se demuestra un efecto mediador ligero de la competitividad en la relación innovación con el desempeño organizacional. Estos resultados aportan evidencia empírica a la discusión teórica de estas relaciones en el campo de las ciencias administrativas y pueden ayudar a la toma de decisiones empresariales.
The management control system (MCS) is an integrated framework for controlling complex organizational processes, forming distinct control configurations. MCS configuration plays a crucial role in supporting business processes and improving company performance. However, studies on this subject remain limited. This research aims to examine the impact of different MCS configurations on the business processes and performance of startups in Indonesia. Using Partial Least Squares (PLS) analysis and a sample of 209 startup companies across 16 regions in Indonesia, we find that MCS configuration has a positive influence on both business processes and company performance. Based on cluster analysis, we identify several optimal control configurations that support high organizational performance, highlighting the relationship between MCS configuration and company performance through business processes.
