Indicates the importance of strong and stable work relationships, and how to establish and maintain these by means of three “representational systems”: auditory, visual, and kinesthetic. Concludes that strong working relationships often lead to a more productive work environment.

Briefly states what a human resource policy is and looks at why employers need one. Cites five principal sources for determining the content and meaning of policies. Provides a list of questions which employers should address within their document. Advocates the policy should be reviewed by the company attorney to ensure legal compliance and the advantage of employee discussion and feedback as it is implemented.