Intent recognition models, which match a written or spoken input's class in order to guide an interaction, are an essential part of modern voice user interfaces, chatbots, and social robots. However, getting enough data to train these models can be very expensive and challenging, especially when designing novel applications such as real-world human-robot interactions. In this work, we first investigate how much training data is needed for high performance in an intent classification task. We train and evaluate BiLSTM and BERT models on various subsets of the ATIS and Snips datasets. We find that only 25 training examples per intent are required for our BERT model to achieve 94% intent accuracy compared to 98% with the entire datasets, challenging the belief that large amounts of labeled data are required for high performance in intent recognition. We apply this knowledge to train models for a real-world HRI application, character strength recognition during a positive psychology interaction with a social robot, and evaluate against the Character Strength dataset collected in our previous HRI study. Our real-world HRI application results also confirm that our model can produce 76% intent accuracy with 25 examples per intent compared to 80% with 100 examples. In a real-world scenario, the difference is only one additional error per 25 classifications. Finally, we investigate the limitations of our minimal data models and offer suggestions on developing high quality datasets. We conclude with practical guidelines for training BERT intent recognition models with minimal training data and make our code and evaluation framework available for others to replicate our results and easily develop models for their own applications.

In recent years, transformer-based language models have achieved state of the art performance in various NLP benchmarks. These models are able to extract mostly distributional information with some semantics from unstructured text, however it has proven challenging to integrate structured information, such as knowledge graphs into these models. We examine a variety of approaches to integrate structured knowledge into current language models and determine challenges, and possible opportunities to leverage both structured and unstructured information sources. From our survey, we find that there are still opportunities at exploiting adapter-based injections and that it may be possible to further combine various of the explored approaches into one system.

Human-robot interaction can be regarded as a flow between users and robots. Designing good interaction flows takes a lot of effort and needs to be field tested. Unfortunately, the interaction flow design process is often very disjointed, with users experiencing prototypes, designers forming those prototypes, and developers implementing them as independent processes. In this paper, we present the Interaction Flow Editor (IFE), a new human-robot interaction prototyping tool that enables everyday users to create and modify their own interactions, while still providing a full suite of features that is powerful enough for developers and designers to create complex interactions. We also discuss the Flow Engine, a flexible and adaptable framework for executing robot interaction flows authors through the IFE. Finally, we present our case study results that demonstrates how older adults, aged 70 and above, can design and iterate interactions in real-time on a robot using the IFE.

Recent state-of-the-art approaches in open-domain dialogue include training end-to-end deep-learning models to learn various conversational features like emotional content of response, symbolic transitions of dialogue contexts in a knowledge graph and persona of the agent and the user, among others. While neural models have shown reasonable results, modelling the cognitive processes that humans use when conversing with each other may improve the agent's quality of responses. A key element of natural conversation is to tailor one's response such that it accounts for concepts that the speaker and listener may or may not know and the contextual relevance of all prior concepts used in conversation. We show that a rich representation and explicit modeling of these psychological processes can improve predictions made by existing neural network models. In this work, we propose a novel probabilistic approach using Markov Random Fields (MRF) to augment existing deep-learning methods for improved next utterance prediction. Using human and automatic evaluations, we show that our augmentation approach significantly improves the performance of existing state-of-the-art retrieval models for open-domain conversational agents.