This paper is devoted to highlight the contributing factors on Health care services, which is one of the largest representative populations among other service sectors. Intensive literature has been surveyed on service quality issues and health care associated services are reported. Since health care profession is dealt with knowledge and skills, the intangible construct of other service sectors have been consulted. Popular models and their implications towards health care such as EFQM model are discussed. Similarly, Information Technology (IT) implications are observed towards service quality factors and their measurement is outlined. By analyzing the various factors, it is concluded that there is a need for a measurement instrument to measure critical success factors of health care service process and relationships among them.

Service oriented research has been accelerated in the recent past in the disciplinary area of marketing. Organizations have realized that the service is having an important contribution to financial performance and customer satisfaction. This paper aim is to bring out the similarities and differences between the two broad service sectors namely Technical Education and Health Care services. The idea of coupled these two sectors since both the service sectors are dealt with Knowledge and skills associated with the service process. It is studied and observed that the two service domains are having many commonalties with slight deviations. The factors responsible for contributing to the service quality have been identified and reported.