Master's and PhD programs worldwide vary in the quality of their programs, learning opportunities, and outcomes, including those in management. Master's and PhD theses can be published in various forms, such as traditional theses, articles, or monographic publications. These academic works often incorporate data gathered through surveys, especially in the case of social sciences research, whether in quantitative studies or mixed methods research designs. Psychometric measurements and Likert scales are often employed in surveys. However, the proper use of Likert and other measurement scales is sometimes questionable due to inappropriate application. Management research holds dual values: one for researchers and another for practitioners, policymakers, consultants, and companies. Therefore, master's and PhD theses must contribute high-quality results, which are achieved through high-quality data collection instruments. To gain initial insight into the quality of questionnaires used in Master's and PhD theses in the field of management, this research was conducted.

Purpose: This article examines trends in the internationalisation of higher education within the Euro-Mediterranean (EUROMED) region, with a particular focus on student mobility as a driving force for fostering academic collaboration across borders. Study design/methodology/approach: The research uses data from UNESCO to analyse student movement patterns in 23 Euro-Mediterranean countries. It considers key factors influencing these trends, including economic incentives, geopolitical stability, and cultural linkages. It also assesses the impact of the COVID-19 pandemic on international student mobility and the adaptation of physical, virtual, and blended mobility formats to new realities. Findings: The findings highlight that while physical mobility remains essential, the rise of virtual and blended mobility options post-pandemic has introduced more inclusive and accessible student pathways. This shift enhances the resilience and adaptability of internationalisation frameworks within the EUROMED region, enabling a more robust response to the fluctuating global conditions. Originality/value: This study provides a comprehensive look at the unique cultural, geopolitical, and educational context of the EUROMED region. It underscores the importance of innovative mobility models in creating a more inclusive internationalisation approach that can withstand external challenges, particularly in a post-pandemic landscape.

BACKGROUND: Given the unpredictable and turbulent times, the concept of employee resilience is gaining increased recognition within numerous organisations, as resilient employees excel in adapting to continually altering situations and recovering more quickly. Additionally, they demonstrate higher work engagement. Since employee resilience, as a personal resource, can be developed, the question is about the ways through which it can be enhanced. Similarly, when arguing that engaged employees are able to perform better, the next question pertains to the antecedents of work engagement. The previous literature provided support that human resource management (HRM) plays an important role in fostering employee resilience and work engagement. However, the dimension of sustainability in people management has been somehow neglected. The paper tries to close the gap and, drawing on the JD-R model, explores the relationship among three constructs. OBJECTIVE: The aim of the paper is to reveal the interplay among sustainable HRM, employee resilience and work engagement. METHODS: Quantitative study. The data were collected using a survey. RESULTS: The core results revealed a positive link between sustainable HRM and work engagement. Additionally, employee resilience serves as a mediator. CONCLUSIONS: As an underlying mechanism, employee resilience influences the relationship between HRM practices and work engagement.

The educational environment has changed worldwide due to COVID-19, including in the European Union (EU) and the Western Balkans (WB). While the main challenge for the EU member states, according to the EU Commission (2018), is the quality of education and research activities, in contrast, the Western Balkans lack digital infrastructure, including broadband access and digital skills. The aim of the paper is to analyse and address the response of the universities regarding the digitalisation process, quality of education, networking, interactive approach, capacity building and further valuable issues. In addition, the paper analyses the government response in support of universities to overcome the challenges and exploit the opportunities offered by the digital experience during COVID. With regard to the methodology, this study applies descriptive statistics derived from the online surveys with respondents and a focus group as a qualitative method.

COVID-19 pandemic has forced people to stay home and switch to the remote working mode, which - reportedly - affect job satisfaction and productivity. The present study investigates the relationship between the residential environment and worker's job satisfaction and productivity in the remote working mode during the COVID-19 pandemic. A hypothetical structural equation model (SEM) of the influencing factors is constructed based on a literature review and experts' opinions. A survey-based respondents' opinions (n = 2276) were then used to test and analyze the model. The model results reveal that a residential built environment has an indirect effect on both remote work satisfaction and productivity. However, among all the factors, comfortable space (separate space and ergonomic furniture) is found to be the most important. This study presents the importance of adopting a residential built environment to respond to a crisis like a pandemic in achieving the desired comfort level of remote work. Although this study provides a holistic approach, it also proposes a base for the future country-specific analysis by providing some possible countries' differences.

We are pleased to present the new special thematic issue of Human System Management. It is no coincidence that it refers to the COVID-19 pandemic and its impact on the consumption, work and operations of organizations and individuals as their members. A critical analysis of what happens during a crisis and its consequences is only possible if we move away from the situation itself. Such an approach is especially necessary in the social sciences, which deal with the functioning of the human system at the micro (individual) and macro (different sizes and degrees of complexity of collectives) levels.

On behalf of the Editorial Board of the Human Systems Management Journal and my co-editors, I am glad to introduce the first issue of volume 40.In 2021, HSM is celebrating its 40 years with a refreshed cover.The journal starts publishing, from volume 40, 6 issues per year.We will maintain our broad scope, encompassing all areas of HSM.Human Systems Management is to continue as a self-renewing evolving entity, open to new paradigms, new technologies, timely adaptations and trailblazing new authors from all over the world.We build on substantial international support for the journal to strive for the highest standard of publication.

BACKGROUND: For augmentation and sustainability of Human Systems Management (HSM), it is significant to analyse and reposition journals, which is very well done by bibliometric analysis. OBJECTIVE: The study aims to provide the retrospective of HSM between 1980– 2019. METHOD: Scopus database has been employed to bibliographic indicators for the representation of available data for forty years. By utilising the VOSviewer software, bibliographic materials being drawn from keywords, graphical visuals, bibliographic coupling & co-citation analysis have been done. RESULTS: Results enabled to establish that the average number of publications remained almost the same throughout forty years, tinting the journal has been as vital in 2019 for researchers as it was in 1980. Citations originated drastic mounting with recently published documents in comparison with earlier production. CONCLUSIONS: Authors and researchers are suggested to cover knowledge and knowledge management related articles. This study suggests management to ensure the inculcation of more related areas in the scope by announcing special issues to broaden the journals’ scope as it remained the main reason for limiting HSM from gaining as much attention as it deserved.

A. Draghici1, N. Mirea1, N. Trunk Širca2, V. Dermol3, S. Espinosa4, A. Rutelione5, V. Kreci6, L. Ivascu1, A. Trunk3, M. Metzler1, D. Fatol1 1Politehnica University of Timisoara (ROMANIA) 2International School for Social and Business Studies / University of Primorska, Faculty of management Koper (SLOVENIA) 3International School for Social and Business Studies (SLOVENIA) 4University of Alicante (SPAIN) 5Kaunas University of Technical (LITHUANIA) 6South East European University (MACEDONIA)

Purpose: The purpose of this paper is to conduct a comprehensive literature research on the impact of knowledge sharing on institutional performance in the public sector, and to explore the impact of knowledge sharing on institutional performance.Study design/methodology/approach: This paper was prepared using the comprehensive literature research (CLR) process.The articles and relevant literature were identified by searching the international scientific databases using the key words. Findings:The literature review revealed that, knowledge sharing in governmental institutions is directly linked to innovation and re-engineering of public services, sound policy decision-making, evidence-based planning and budgeting, accelerated learning across governmental units, overall efficiency and effectiveness in public sector processes and procedures, sustainable development and growth, cost effectiveness and driving up public value to the citizenry.Originality/value: This research is an original piece of work aimed at making a special

BACKGROUND: Due to the continuous shift being experienced in the higher education landscape, the quality of teaching had become an issue to be discussed from different perspectives by the concerned stakeholders. OBJECTIVE: The purpose of the research on the quality of teaching and identify the characteristics and best practices on supporting, developing, and improving Kosovo’s higher educational system’s effectiveness by improving the quality of teaching. METHODS: The paper used qualitative paradigms in research. The study targeted professors at Kosovo universities from two public universities and two private Colleges where focus group interviews, individual interviews, and documentation content analysis were obtained. RESULTS: According to professors’ opinions, the research results show that the quality of teaching is related to the research of professors, and it depends on the experience of the teacher, knowledge transfer, technology use, and degree of professor qualification. Other key factors determining the teaching quality are communication, motivation, pedagogy, cooperation, and adequate implementation of planned activities. CONCLUSIONS: Kosovo should establish appropriate mechanisms and policies for evaluating professors’ performance and make their selection and re-election based on these performance indicators and not only based on formal documents.

The contribution deals with the role of education in inclusion of Roma children. Education is a right for all children, regardless of cultural and social background. The Roma are still marginalized socially and educationally. In addition to low educational attainment, which is a consequence of segregation of Roma children, school dropout is also a problem. The inclusion of Roma children in schools is a challenge for many countries as Roma are discriminated against because of their ethnicity. Ensuring an inclusive school and environment is, among other things, an obligation imposed by many international instruments. The introduction of Roma assistants is an important step in promoting Roma inclusion in schools. However, different researches on teachers' attitudes towards Roma children shows that their willingness to work with Roma, needs to be strengthened. In our contribution, we intended to explore teachers' views on Roma inclusion in schools. We aimed to use the literature to explore and present the current situation and good practices in Roma inclusion in schools. This contribution focuses specifically on the analysis of results, gathered in the project RoMigSc. The empirical research is part of survey RoMigSc which was conducted in 2019 in Slovenia, Italy, Spain and North Macedonia. We were interested in teachers' views on the inclusion of Roma in the school, how much teachers consider contributing to more inclusive schools, or whether teachers participate in campaigns to raise awareness of Roma issues. The quantitative methodology used in the contribution was the RoMigSc project questionnaire, which was carried out in 2019 in Slovenia, Italy, Spain, and North Macedonia. Analyses show that there were statistically significant differences between the responses of teachers and other respondents on claims related to inclusion of Roma. More than other respondents teachers agreed with the claims that Roma students are socially well-integrated in schools; and that other students and parents do not want to interact with Roma students.

The complementary and alternative methods of healthcare (CAM) supply and demand and the learning opportunities in the field of CAM services have been rapidly increasing. The goals of the study were to determine motivational factors behind individuals' engagement in lifelong learning in the field of CAM services and differences in these factors between CAM services consumers and suppliers. Two focus groups and semi-structured interviews were performed. The thematic analysis approach was utilised and social network analysis for the graphical representation and quantification of identified motivational factors. The study identified five motivational factors explaining individuals' engagement into lifelong learning in the field of CAM services that are consistent with socio-behavioural models explaining the motivation for health behaviour modification. The results of this qualitative study form the basis for a further systematic study of the use and increased supply of CAM services.