Drawing on responses from 685 residents of the Croatian coastal destinations of Rijeka and Opatija, the study investigates whether higher satisfaction with living conditions in a tourism destination is associated with a) positive assessments of coastal zone management, b) favorable views of the contribution of tourism to quality of life and its alignment with community needs, and c) higher perceived levels of community participation. The findings reveal that resident perceptions concerning the coastal management process, and community involvement, are the strongest positive predictors of satisfaction with living conditions alongside tourism-related perceptions. By explicitly linking residents’ perceptions of coastal management and of tourism development to residents’ satisfaction with living conditions in a coastal destination context, this study addresses a previously unexplored research gap, offering an original empirical contributionto literature on coastal governance, tourism and resident well-being.

Purpose - This paper aims to explain how improving tourism destination quality could contribute to addressing the UN Sustainable Development Goals (SDGs) at tourism destinations. Design/methodology/approach - This paper synthesizes literature on sustainability, the SDGs and tourism destination quality and considers sustainability from the destination quality frame of reference. The approach starts with a critical analysis of principles of sustainability, as embodied in the 17 SDGs in terms of whether they are primarily concerned with "quantity " or "quality. " This is followed by examining potential links between destination quality and the SDGs using results of a recent empirical research on tourism destination quality (TDQ study). Findings - This paper reveals that most of the SDGs are largely focused on quantity, while relatively few are concerned primarily with quality. Several TDQ dimensions, specifically "authentic, " "safe, " "well kept, " "affordable, " "novel, " "varied, " "relaxing, " "uncrowded, " "hospitable " and "informative, " and in addition, the holistic perspective of destination quality indicated in the TDQ study, are revealed as having strong links with the SDGs largely because of their concern with quality. This paper therefore proposes a positive relationship between enhancing destination quality and addressing the SDGs at tourism destinations. Research limitations/implications - This paper calls for future empirical research to test the theoretical links between destination quality and SDGs established in this paper. Practical implications - The use of the proposed framework for managing tourism destination quality and sustainability can help destination managers in enhancing destination quality and the attainment of the SDGs. Originality/value - To the best of the authors' knowledge, this is the first paper that adapts the extant theory on sustainability (represented by the SDGs) by introducing a destination quality frame of reference. The links between tourism destination quality and the SDGs have not been previously investigated. This paper indicates strong relationships between destination quality and several SDGs and thus extends the existing theory on sustainability by introducing the quality improvement perspective.

The Encyclopedia of Tourism Management and Marketing is, quite simply, the definitive reference work in the field. Carefully curated by leading tourism scholar Dimitrios Buhalis, this is the largest tourism management and marketing ontology that has ever been put together and offers a holistic examination of this interdisciplinary field This is a 4-volume set. Volume 1 contains entries A–D, Volume 2 contains entries E–I, Volume 3 contains entries J–R and Volume 4 contains entries S–Z. Page numbers start from 1 in each volume.

The SERVQUAL scale developed by Parasuraman, Zeithaml and Berry in 1988 is an instrument, or questionnaire, for measuring consumer perceptions of service quality. Parasuraman et al. define service quality as ‘the discrepancy between consumers’ perceptions of services offered by a particular firm and their expectations about firms offering such services’. Consequently, the SERVQUAL scale measures both consumers’ expectations of service quality and their perceptions of service quality While consumers’ expectations refer to service quality attributes that consumers think service firms in a particular service category (e.g., hotel services or theme park services) should have, their perceptions concern service quality attributes that consumers think a specific firm within the particular service category (e.g., Ritz Hotel in London or Disneyland Paris) has.

Purpose: This article discusses the use of mixed methods research in tourism. It provides the rationale for the use of mixed methods and discusses the context in which this was chosen and used. It outlines the major research philosophies, and their advantages and disadvantages, and discusses the systematic, sequential, step-by-step research processes that were employed. The article also analyses the potential usefulness of specific qualitative data collection techniques. Method: The context of the article was a study investigating what tourists associate with tourism destination quality (henceforth referred to as the TDQ study). The article indicates the nature of the phases of research in the TDQ study, beginning with the qualitative exploratory research involved. It discusses how questions were designed, and the pre-testing and piloting of questions and research techniques. It provides details on the main qualitative and subsequent quantitative phases of the research. Findings: The article argues that an initial systematic qualitative phase of research can be used within an overall mixed methods approach to precede a quantitative phase with a successful outcome in terms of robust and rigorous research findings. Additionally, the results of the pilot study data indicate the superiority of the in–depth interviews technique over focus group interviews and open-ended questionnaires in terms of the technique’s effectiveness, efficiency, and ability to generate in-depth, detailed and unique data. Research and conclusion limitation: The article discusses only one case study in detail. Practical implication: Although not intended to be prescriptive, this article could be used as a blueprint for those involved in research involving similar methodology. Originality: This article advances knowledge of the effectiveness of mixed method methodologies and techniques in tourism studies. By providing a detailed account of a systematic sequential mixed method approach, the paper provides insights into and a potential blueprint for researchers interested in conducting such research. Type of paper: research methodology article.

Tourism Destination Quality: Attributes and Dimensions critically compares dimensions of tourism destination quality established in the TDQ study with dimensions of product quality, service quality, place quality and destination service/product quality.