The aim of this research is to examine how organisational culture moderates the relationships between IT governance performance measurement systems (ITG-PMS) usage and three organisational outcomes (i.e., organisational learning orientation, information systems (IS) strategic alignment and organisational performance). While the IS literature has been informative about various mechanisms of ITG, very few empirical insights are available on how various usage patterns of ITG-PMS influence organisational outcomes moderated by organisational culture in the financial services industry. Different organisational culture types lean towards different strategic outcomes and may lead to different usage patterns of ITG-PMS to enhance organisational learning orientation. This could in turn influence IS strategic alignment and overall organisational performance. This study will develop hypotheses that will be tested via surveys.

The popularity of benefit realization management (BRM) in today's IT-enabled world is fast gaining traction within IT organisations around the world. However, there appears to be limited attention paid to the intra-organisational practice by which benefits are identified. The purpose of this paper is twofold: firstly, to describe and define a practice approach to the identification of benefits that exploits a number of benefit identification methods in an effort to more comprehensively identify IS/IT related benefits that reflect the ongoing organisational investment. Secondly, to underline the importance of this benefit identification process in the context of IT service management (ITSM). This is achieved through a case study of an information technology infrastructure library (ITIL) implementation in a multi-national organization. The case study exposes a pragmatic practice approach of customising such implementations in an effort to achieve a cost effective implementation of IT services that reflects the context and requirements of that specific organisation.

The popularity of ITSM frameworks such as ITIL is indicative of the perception amongst practioners that there are key benefits to be derived, at both the organizational level and the functional level. Various studies indicate that a comprehensive benefits realization model is required to ensure that organizations maximize benefits of ITSM projects. Although there is a call for more research in this area, very few ITSM related studies explore such benefits realization models with any level of detail. This paper is a conceptual study that reviews the literature on benefits realization models and applies and adapts prior learning from the Enterprise System, Enterprise Resource Planning literature and the general Information Systems literature on Benefit Realization Management to inform the research and practice in the ITSM field. We posit that, based on the unique characteristics of ITSM that the most likely benefits realization model that should be explored in an ITSM context is the Cranfield Process Model of Benefits Management.