By learning seven foundational practices, anyone can become a skillful innovator.
We can no longer afford to treat our customers as abstract entities. They are real people with real concerns seeking our professional assistance.
article Share on The Profession of IT: The core of the third-wave professional Authors: Peter J. Denning View Profile , Robert Dunham View Profile Authors Info & Claims Communications of the ACMVolume 44Issue 11Nov. 2001 pp 21–25https://doi.org/10.1145/384150.384155Published:01 November 2001Publication History 24citation3,263DownloadsMetricsTotal Citations24Total Downloads3,263Last 12 Months46Last 6 weeks2 Get Citation AlertsNew Citation Alert added!This alert has been successfully added and will be sent to:You will be notified whenever a record that you have chosen has been cited.To manage your alert preferences, click on the button below.Manage my Alerts New Citation Alert!Please log in to your account Save to BinderSave to BinderCreate a New BinderNameCancelCreateExport CitationPublisher SiteGet Access
